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EGIA – Technician communication & selling

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Learn and roleplay the communication process, social styles and personalities, how to get along well and how to improve building customer relationships to improve your brand. We also cover in depth the consumer behaviors, interests, questioning technique, sales process and selling techniques, and how to use them all. Technicians will be provided with the knowledge and materials to help them sell more equipment, create more leads, create more accessory sales, and sell more maintenance agreements.