Customers rely on your expertise as a home services professional to solve their problems, even if they’re unaware a problem exists.

In this “Clip of the Week” from Cracking the Code, Weldon Long introduces step two of the R.I.S.C. process and how you can utilize the “investigation” stage to diagnose problems and deliver solutions.

Watch the clip below, and visit EGIA.org/Show to watch the full show.