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Contractor Leadership LIVE Wrap-Up | An Event to Remember

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Contractor Leadership LIVE Wrap-Up | An Event to Remember

Contractor Leadership LIVE took over Cleveland’s Huntington Convention Center last week, bringing a fresh new spin on the industry educational event to hundreds of contractors looking to take their businesses to the next level. From September 12 to 14, contractors gathered to experience presentations from some of the industry’s leading educators, a wide-ranging vendor exhibition featuring the leading home services companies, one-of-a-kind networking opportunities, and an unforgettable celebrity closing keynote.

On September 12, early attendees were treated to a pair of complimentary sessions. First, America’s Service Coach Joe Crisara, and Mike Robinson of EGIA Contractor University, led an intensive course on Pure Motive Pricing – a new paradigm that maximizes revenue by shifting the emphasis in flat-rate pricing from materials to service value. That afternoon, Ellen Rohr – the frequent TV guest, writer, acclaimed motivational speaker and president of Zoom Drain – took attendees through an invaluable subject: how to have the tough conversations. Over two hours, with eager suggestions from the audience, Ellen tackled everything from how to deal with the chronic latecomer to what to do when genuine family crises are affecting work performance.

On Wednesday, September 13, the first full Contractor Leadership LIVE conference day was opened with a rousing keynote from New York Times best-selling author Weldon Long. Weldon brought the crowd to its feet with a drum intro before delivering his jaw-dropping story of going from petty crime, jail and a homeless shelter to building his own successful HVAC company, including the specific sales and prosperity mindset strategies that took it from 0 to $20 million in sales in its first five years.

A vendor exhibition and networking lunch followed, before giving way to two rounds of breakout sessions, led by a dream team of industry educators largely drawn from the EGIA Contractor University roster. Drew Cameron, Brigham Dickinson, Gary Elekes, James Leichter, Mark Matteson and Peter Troast presented on myriad topics vital to successful contracting companies, including how financing can increase sales, how to use marketing and the internet to break the cycle of seasonal earnings, how to book more of the calls you’re already receiving, and more. The day was then capped off with a once-in-lifetime evening networking reception, as the conference took over the entire Rock and Roll Hall of Fame for 3+ hours of food, drinks and networks set against a backdrop of world famous musical exhibitions, films and artwork.

On Thursday, following breakfast and quick morning remarks, attendees were once again given access to two rounds of breakout sessions, ensuring they’d see as many topics as possible, as well as another networking luncheon and exposure to the vendor exhibition.

Finally, Contractor Leadership LIVE came to its conclusion with a truly unforgettable event: a closing keynote from NFL legend, future Hall-of-Famer and renowned leader Ray Lewis. In an incredibly candid and informative presentation, Ray opened by answering a number of questions from the audience before talking about his own life story and how his experiences driving himself to success, leading a team, overcoming adversity, and working together with teammates of varying backgrounds translates to any organization, any person. The emotional, utterly unforgettable speech closed to a standing ovation from the audience.

A Change in How Service Companies Are Found in Google

The EGIA Contractor Marketplace boasts a number of partner companies, each offering exclusive discounts on some of the products, services and equipment successful contracting companies use every day. That includes ReviewBuzz, who has partnered with EGIA to offer contractors some insight into online review services and how they can impact your business’s search engine results.

THE CHANGE THAT IS TAKING PLACE

There is a change taking place in the service industry. Review sites now dominate the first page of Google when customers are searching for home services, according to Local Blitz Marketing. It is no longer company websites. This is in response to consumers’ increased usage of review sites, which is now at 91% and climbing, as proven by BrightLocal surveys.

WHY REVIEW SITES NOW DOMINATE THE 1ST PAGE OF GOOGLE

Google tries to give consumers what they want. 91% of consumers will read a review before making a buying decision. This explains why review sites now dominate the first page of Google when consumers search for Home Services companies. This is incredibly important because Google now accounts for over 76% of all global desktop search traffic, and over 94% of all mobile/tablet search traffic globally according to BrightLocal.

STAYING AHEAD OF THE CHANGE

EGIA member Mike Hameister has been in the HVAC and plumbing business for almost 30 years. He has seen huge changes in how customers find and choose home services companies, and has kept up with technology. When asked about the ongoing change and the domination of review sites, he pointed out that this change makes it easier to compete against larger companies that have bigger budgets. Implementing a system to consistently get more reviews is not expensive, but it may create the same amount of online exposure as an expensive Search Engine Optimization (SEO) campaign.

To stay ahead of this change, Hameister uses ReviewBuzz to get frequent and consistent reviews from his best customers on the sites that rank high in Google searches such as Yellow Pages, Google, Facebook, BBB etc. The more reviews a company gets on these sites, the better the chances of ranking higher up in Google searches.

IGNORING IT DOESN’T MAKE IT GO AWAY

Companies have review pages and customers leaving reviews even if they didn’t create them. It is common for review sites such as Google and Yelp to generate a review page for a business without the business knowing about it. Customers can leave reviews on sites that are not seen or managed by the company. Whether we like it or not, these review sites are either working for us or against us. Managing them is going to be crucial to obtaining future business.

THE FUTURE OF HVAC

When consumers need a service, they often go to Google and type in what they want followed by their location. For example: “Air Conditioning Cincinnati OH.” Of the organic results, Google Maps accounts for 41% of Internet users worldwide documented by GPS Business News. One aspect that determines the ranking of the sites on Google Maps is recent and relevant reviews. Consumers continue to use review sites more and more. The use of review sites jumped from 71% to 91% in just 6 years as shown by BrightLocal surveys, and it is still climbing.

CONCLUSION – THIS IS GOOD NEWS FOR THE LITTLE GUY

This gives small companies an opportunity to compete for business on the internet and go up against large companies that have huge marketing budgets. Because of review sites, a large budget is no longer needed to get on the first page of Google provided the company has a strategy for getting customer reviews. There is no way a small company’s website could outrank the website of their competitor if the competitor is spending 20k a month on SEO for their website. However by simply getting constant reviews from their best customers on the major review sites, small companies can have a huge presence on the first page of Google. Companies like ReviewBuzz, an EGIA Contractor Marketplace partner, can simplify and streamline the practice of getting customer reviews without costing a company significant time or money.

In the future, service companies will either be staying ahead of this change, or risk slowly being left behind. Technology is changing and the time to keep up with it isn’t 6 months from now. The time to keep up with technology is now.

To learn more about ReviewBuzz, and their exclusive offer for EGIA members, visit their page on the EGIA Contractor Marketplace.

BrightLocal 2016 (and 2010) Residential Service “Why Reviews Matter” Survey Summary